Support
Running into an issue with the Scar app, or want to send us feedback? Check the FAQ below, or reach out to us directly.
Frequently Asked Questions
How do I delete my account?In the app, go to Profile → Settings → Delete Account, or email us at the address below with your deletion request. Your request is processed within a few business days at most.
How do I cancel my Premium membership / get a refund?Premium subscriptions are managed through Apple: on your iPhone, go to Settings → [Your Name] → Subscriptions to cancel. Refunds are handled through Apple's own refund process (reportaproblem.apple.com) — we can't issue refunds directly from the app.
The tokens I purchased didn't show up in my accountIf this happens, please email us along with your App Store purchase receipt — we'll check your account and resolve it as quickly as possible.
AI video generation isn't working / is taking too longVideo generation usually takes 1-2 minutes. If it takes much longer than that, your tokens are automatically refunded; if the issue persists, feel free to write to us.
Contact Us
If none of the above solved your issue, email us at the address below — mentioning your device model, iOS version, and a short description of the issue helps us resolve it faster.
carberkofficial@gmail.com